Complaints Procedures

Complaints procedure

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing . If this does not lead to a solution, it is possible to register your dispute for mediation via via this link.

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Company details:

  • Email:
  • WhatsApp: 0615508564
  • Location: Wagenstraat 32, The Hague, 2515GX
  • Chamber of Commerce: 85240656
  • VAT: NL004068563B2

Complaints handling via WebwinkelKeur:

In case of complaints, a consumer must first contact the entrepreneur. If the online store is affiliated with WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur ( ), who will mediate free of charge. Check whether this online store has a current membership via .

If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision.

Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee.